Posted on Jun 12, 2021 by Jobcare
CUSTOMER SERVICE AGENT REF NO: CSA/PE/2021-06-3C Client Services
The purpose of the role is to provide administrative functions and to resolve queries and complaints on first contact within the Clients Relationship Management environment. Various contract Customer Service Agent positions based at Port Elizabeth Satellite Office are currently available in the Government Pensions Administration Agency.
SALARY : R208 584 per annum (Level 06), (plus 37% in lieu of benefits)
CENTRE : Port Elizabeth
REQUIREMENTS : An appropriate three year tertiary qualification (at least 360 credits NQF 6) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments OR a Grade 12 Certificate/Senior Certificate
(Matric) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments. Knowledge of GEPF products and services will be an advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage The applications of individuals currently residing in the Province applying for may receive preference (Eastern Cape). Excellent problem solving skills. Excellent presentation skills. Excellent communication skills, both verbal and written. Ability to communicate with clients. Time management skills. Self-management – being able to work independently. Knowledge of Employee Benefits. Knowledge of client relations management. Geographical knowledge of the Province applying for (Eastern
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide quality customer service within CRM: Handle all face to face enquiries received effectively; follow up and finalize enquiries referred to other business units, within the agreed time frames; respond to emails, web queries, posted queries/courier services, faxes within allocated time frame; update on all the relevant GPAA systems. Provide Client liaison services within the office: Respond to escalated queries within allocated time frame; interact
with the departments and members regarding outstanding queries; relationship management on any changes happening in the various sections; provide/ request feedback to various clients and stakeholders; follow-up with business units and provide feedback to clients until cases are finalized; effective and efficient administration of documents received; provide administrative support at outreach initiatives. Provide data inputs in the compilation of the reports: Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care; compile and submit daily, weekly and monthly production statistics to the supervisor; check and update consolidated/escalation lists to the supervisor.
ENQUIRIES : Felicia Mahlaba Tel No: 012 319 1455
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to email@example.com quoting the reference number in the subject heading of the email.
CLOSING DATE : 28 June 2021 at 12h00 noon. No late applications will be considered
NOTE : Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer). Ensure to certify all supporting documents on Level 1 and 2 of National Lockdown. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. If you have not been contacted within three (3) months after the closing date of this advertisement, please accept that your application was unsuccessful.
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