Call Centre Agent: Mr Price Money

Posted on Sep 3, 2021 by Jobcare

Call Centre Agent: Mr Price Money

Location: Durban, KWAZULU-NATAL,

Closing date: Not Mentioned by Employer

Purpose:

Dealing with customer’s queries, processing store card applications and employment verification.                                                                                                  

Key Responsibilities:       

  1. Call Handling & Administration:
  • Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
  • Telephonically confirm employment and personal details to verify information provided on the store application forms.
  • Update customer’s details on relevant Debtor’s systems to ensure accurate and up to date customer details base.
  • Process all store card applications across all divisions to increase customer and credit base (outbound agents only).

Requirements:   

  1. Education:
  • Grade: 12
  1. Experience:
  • 1 Year Call Centre Experience.
  1. Knowledge/ Skills:
  • Consumers Protection Act.
  • Debtors Processes.
  • POPI (Protection of Personal Information Act).
  • Inquba Software.
  • National Credit Act.
  • ICASA (Independent Communications Authority of South Africa).

APPLICATIONS;

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